Terms of Service
Effective Date: January 1, 2025
These Terms of Service govern your access to and use of services, digital products, and goods provided by FinToplia. By accessing or using our offerings, you agree to these terms.
1. Definitions
- Services: Customized guidance for startup growth, including one-on-one sessions, workshops, and consultancy.
- Information Products: Digital courses, guides, and templates delivered electronically.
- Goods: Physical items such as printed materials or branded merchandise.
2. Use of Services
Clients may schedule sessions via our site. All service participants must provide accurate details. FinToplia reserves the right to modify scheduling policies.
3. Information Products
Upon purchase, digital products are accessible immediately. Content is licensed, not sold.
4. Goods
Physical items are shipped to the address provided. Delivery times may vary.
5. Fees and Payment
All fees are denominated in the currency selected at checkout. Payment must be completed prior to delivery or access.
6. Refund Policy
6.1 Services
Cancellations made at least 72 hours before a scheduled session are eligible for a full credit toward future services. Sessions canceled less than 72 hours in advance are non-refundable due to preparatory work. Credits are issued via the original payment method or as account balance upon request.
Clients may reschedule a session once at no extra charge if notice is provided at least 48 hours in advance.
6.2 Information Products
Customers may request a refund within 14 days of purchase if less than 20% of the digital material has been accessed. After this period, all sales are final. Approved refunds are processed to the original payment method within 7 business days.
6.3 Goods
We accept returns of unopened goods within 30 days of receipt. To initiate a return, fill out our contact form. Returned items must be in original condition. Refunds are issued to the original payment method within 10 business days of receiving the returned item. Customers are responsible for return shipping costs. Exchanges are available upon request.
7. Modifications to Terms
FinToplia may update these terms at any time. Changes take effect upon posting. Continued use constitutes acceptance.
8. Contact Information
FinToplia
350 West Georgia Street
Vancouver, British Columbia V6B 6B1
Canada
Phone: +14168525597
Business ID: 091108321